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Re: Where do you buy PC parts? (3 May, 2019)

PostPosted: Sat May 04, 2019 9:21 am
by paulw
I've found PB Tech to be quite good on deliveries over the years. The only time things went slow the other week was I didn't pay by CC and used online bank payment and it took a couple of days for them to process the order..

Re: Where do you buy PC parts? (3 May, 2019)

PostPosted: Sat May 04, 2019 1:14 pm
by aardvark_admin
I've always paid by CC and, up until the last two orders, I also found them fast and efficient. However, they've dropped the ball big-time now and don't even answer email queries regarding the status of orders and the reasons for delays.

Re: Where do you buy PC parts? (3 May, 2019)

PostPosted: Mon May 06, 2019 5:48 pm
by aardvark_admin
Just an update...

My order (placed last Thursday morning at 7am) for those "in stock, ships today" fans is still "picking" -- three working days (five actual days) later.

I think we should run a sweepstake as to when/if they will actually ship.

My bet is that it won't be until next week (if then).

Screenshot of my account taken just a couple of minutes ago:
Image

Re: Where do you buy PC parts? (3 May, 2019)

PostPosted: Mon May 06, 2019 5:57 pm
by aardvark_admin
Oh, and I sent a link to the column I wrote to PBTech "management" in an effort to shift things along. Clearly they remain unconcerned about the quailty/levels of service (LOL) and, for some reason, my order history (aside from this current order) seems to have been deleted since then.

Dodgy or what?

Re: Where do you buy PC parts? (3 May, 2019)

PostPosted: Tue May 07, 2019 10:08 pm
by aardvark_admin
Now four working days and counting...

Re: Where do you buy PC parts? (3 May, 2019)

PostPosted: Wed May 08, 2019 5:00 pm
by aardvark_admin
Shock horror... only FIVE working days later, I have a tracking number from PBTech.

So in PBTech's world, "Ships today" means "ships in a week".

If they'd said "ships in a week" I'd probably have ought elsewhere (because noisy fans drive me crazy) but if they were honest then I'd make other non-urgent purchases from them. Dealing with a dishonest company does not inspire one to part with significant sums of cash though.

Re: Where do you buy PC parts? (3 May, 2019)

PostPosted: Thu May 09, 2019 12:47 pm
by aardvark_admin
Package finally turned up -- although the courier delivered it to the neighbour's house this lunchtime... not PBTech's fault.